FoneQ Awards

Any organisation will be able to apply for recognition of their commitment to meeting FoneQ standards. Regular monitoring and testing will ensure compliance with these standards. Organisations accepted for accreditation will be entitled to use the appropriate FoneQ quality mark.

FoneQ will publish league tables of best and worst offenders based on actual testing and on levels of unprompted complaints. FoneQ will aim to embarrass, expose and humiliate organisations that let down consumers with unacceptable service.

Each year FoneQ will offer a series of awards for exceptionally good and exceptionally bad service.