FoneQ
Improving Telephone Service For Consumers


FoneQ is the new organisation that aims to improve consumers’ experience of customer service telephone call centres.

Almost every adult in the UK has their own library of horror stories about the way they have been treated on the telephone by organisations which are supposed to provide a service.

Enough is enough. Now, for the first time, consumers have an organisation to represent their interests. FoneQ stores, collates and publishes information and performance statistics about consumers’ call centre experiences. FoneQ will call to account organisations that have, for too long, got away with disgraceful and sometimes dishonest service.

This website is the centre of FoneQ’s activity. Through the forum you can contribute details of your experiences and complaints and it is this information that provides the ammunition to campaign for better service.